Contact · UK-wide
Speak to a senior engineer — not a call centre.
Tell us about your site, your standards and your current provider. A senior BWS engineer reviews every enquiry personally and comes back with scope, cost and timeline within 48 hours.
Why choose BWS
A senior engineer at the end of every phone call.
We're not a call-centre operation. Every enquiry that reaches us is reviewed by a senior engineer — usually the same person who'll own your account if you become a client. That means faster answers, better-scoped quotes and no game of telephone between you, an account manager and a delivery team.
Directly-employed engineers. UKAS-accredited sampling. Digital evidence on every visit. ACOP L8 backbone, sector-specific overlays. The compliance partner your auditor, insurer and HSE inspector will all accept first time.
Three ways to start
- Free site survey — a senior engineer walks the site, scopes the gaps, no obligation
- Take over an existing programme — we audit your current provider's records and gap-fill in writing
- Emergency response — Legionella positive, regulator inspection, contractor walk-off — call us
Frequently asked
Quick contact FAQs.
What happens after I send a brief?
A senior BWS engineer reviews your enquiry personally — usually within the same working day. We come back within 48 hours with either a fixed-price quote, a request for a site survey, or honest "this isn't the right fit, here's who is" advice. No call-centre triage, no marketing follow-up sequence.
Do you offer free site surveys?
Yes. For prospective clients with a meaningful estate or contract, the initial site visit is at our cost — a senior engineer walks the site, identifies the compliance gaps and gives you a written scope. No obligation either way.
How fast can you respond out of hours?
For positive Legionella results or emergencies on managed contracts, on-site within 24 hours including weekends and bank holidays. For new prospects, our office hours are Mon–Fri 07:30–18:00 and an enquiry sent at the weekend gets answered first thing Monday.
Do you take on small jobs as well as multi-site programmes?
Yes. A single TMV service, a one-off chlorination, a one-day pre-commission clean — all part of our normal workload. We don't have a minimum contract value.
What information do you need to quote?
For a quick quote: the type of work, site address, rough estate size and any current compliance records. For a full programme: your existing Legionella risk assessment (if you have one), your asset register, a sample of recent visit records. The more we see, the more accurate the quote.